Customer experience
Mobile shipment requests, service access, pricing and tracking, with a web portal for account and workflow access.
Case study · Eaglepost
One operation.
Every role connected.
Customer apps, partner tools and internal portals for a postal and logistics service in the Kurdistan Region of Iraq.
All works
Logistics & postal operations
The brief
Eaglepost needed more than a customer-facing app. Customers, partners, administrators and operations teams each needed a different view of the same service. We built the connected software behind those journeys.
- Our work
- Product design & engineering
- Surfaces
- Mobile apps & web platforms
The shipment connects the system.
A request in the customer app has to make sense to the partner handling it and the operations team overseeing it. We connect roles, shipment states, services and notifications so each interface supports its part of the work.
What we built
Partner tools
A partner mobile app and portal connected to the service model and day-to-day operational work.
Internal operations
Admin and operations portals for users, services, records, workflow management and operational controls.
Explore the product
Related thinking
Build the whole delivery workflow